A Europe customer place a order with 3D UV laser this month, his main products are glass round bottle, Dotslaser uv machine can reach his marking requirement, he want us to test the samples use uv laser machine, considerate the effect he desired or not. We prepare his samples, when uv laser machine finished engraving,we send him video, our customer is very satisfied with the samples effect, next we negotiate the machine details and settings, he books 2 machines finally, we make a cooperation successfully.
Dotslaser after-sales service
1. Quality assurance and after-sales service
The warranty period of the equipment shall be 12 months since the equipment be used by the customers, the installation and debugging is completed and the equipment is accepted by the demander. Dotslaser attaches great importance to the after-sales service work of the product, once the product is delivered to the user, the company immediately established the user after-sales service file, and regularly track the user's product use status, solve and answer all the problems of the user, received the user's notification information about the equipment failure, the company's workers can make a rapid response within 2 hours. If the telephone guidance is difficult to troubleshoot, our company's technical staff can arrive at the customer site within 24 hours to provide support.
2. Installation and debugging
Before machine installation, our factory will offer you a basic structure installation file,the good need 2 weeks delivery to you there , the engineers of Dotslaser will arrive at your site and inspect the machine again. Comfirm all the conditions meet the installation and commissioning requirements of the equipment, the equipment will transport in time. The installation and commissioning time of the equipment is about five working days, the first three days are connected to the use of the system, and the system is operational after the service project. The engineer will train qualified operators on basic maintenance procedures and general operating characteristics of the equipment in the next two days
3. Service support
If there has any problem with any part of the system during the warranty period, Dotslaser well-trained service engineers are ready to provide cellphone call or begin on-site service,if the machine has any problem during the warranty period,please contact us directly !
